Privacy Policy

1. Information We Collect

1.1 Personal Information

• Contact details: Full name, email address (e.g., [email protected] for correspondence), shipping address, phone number (if provided).
• Payment information: Credit/debit card details, billing address, and other payment-related information (processed by third-party payment providers; we do not store full payment card data).
• Order information: Order number, purchased products, order date, and shipping preferences.
• Other information: Any details you voluntarily provide when contacting customer support, leaving feedback, or participating in promotions (if applicable).

1.2 Non-Personal Information

• Device information: Web browser type, operating system, device model, and IP address.
• Browsing data: Pages viewed on the Website, time spent on pages, search queries, referral URLs, and interaction with Website features.
• Aggregated data: Anonymous statistics about Website traffic and user behavior, which cannot be linked back to you personally.

2. How We Use Your Information

• Process and fulfill orders: Verify your identity, process payments, arrange global shipping (consistent with our free worldwide shipping policy), and send order confirmations and delivery updates.
• Provide customer support: Respond to your inquiries, resolve issues, process returns (per our 60-day return policy), and facilitate refunds (5-10 business days processing time).
• Improve the Website: Analyze user behavior, optimize navigation, enhance product offerings, and personalize your browsing experience.
• Communicate with you: Send administrative emails (e.g., order updates, return notifications) and, with your consent, promotional communications about new products, discounts, or special offers. You may opt out of promotional emails at any time.
• Ensure security: Detect and prevent fraud, protect the Website from unauthorized access, and comply with legal obligations.

3. Disclosure and Sharing of Information

• Third-party service providers: We share necessary Personal Information with trusted partners who assist in operating our business, such as payment processors (to handle transactions), shipping carriers (to deliver orders globally), and analytics providers (to improve the Website). These providers are bound by confidentiality agreements and may only use your information to perform services on our behalf.
• Legal compliance: We may disclose information if required by law, subpoena, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the acquiring entity, with prior notice to you where required by law.

4. Your Privacy Rights (Including CCPA Rights for California Residents)

• Right to Know: Request disclosure of the categories and specific pieces of Personal Information we collect, use, and share about you.
• Right to Delete: Request deletion of your Personal Information, subject to exceptions (e.g., to complete an order, comply with legal obligations).
• Right to Correct: Request correction of inaccurate or incomplete Personal Information we hold about you.
• Right to Limit Use: Request limitation on the use and disclosure of your sensitive Personal Information (e.g., payment data).
• Right to Opt-Out: Opt out of the sale or sharing of your Personal Information (we do not sell personal information, but you may opt out of any future sharing if applicable).
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights (e.g., charging higher prices, denying services).

5. Data Security

6. Data Retention

7. Children’s Privacy

8. Changes to This Privacy Policy

9. Contact Us