Refund Policy

Refund Policy

Thank you for shopping at OralBoutlet (oralboutlet.com). We aim to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and procedures for returning products, requesting refunds, and resolving related issues, in compliance with the U.S. Federal Trade Commission (FTC) regulations and applicable state consumer protection laws. By placing an order with us, you agree to the terms stated below.

1. Eligibility for Returns & Refunds

To qualify for a refund, all returns must meet the following criteria:
  • Time Frame: Products must be returned within 60 calendar days from the date of delivery. Returns received after this period will not be accepted or processed.
  • Product Condition: Items must be unused, undamaged, and in their original packaging with all tags, accessories, and instructions intact. Products showing signs of use, tampering, or improper handling (that affects resale) will be rejected for a full refund.
  • Return Authorization (RA): A valid Return Authorization (RA) number is required for all returns. Returns sent without an RA number will be refused at delivery or returned to the sender at their own cost.

2. Return & Refund Process

2.1 Initiate a Return

To start a return, contact our customer support team at [email protected] with your order number, the name of the product(s) to return, and a detailed reason for the return. Our team will review your request within 24 business hours and issue an RA number, along with specific return instructions (including the return address) if your request is approved.

2.2 Ship the Return

Once you receive the RA number, package the product(s) securely in the original packaging (or equivalent protective packaging) and clearly mark the RA number on the outer shipping label. You are responsible for arranging and paying for return shipping, unless the return is due to a defective product, incorrect item shipment, or an error by OralBoutlet (e.g., wrong product sent). For such cases, we will provide a pre-paid shipping label.

2.3 Inspection & Refund Approval

Upon receiving your returned package, our warehouse team will inspect the product(s) to verify eligibility (condition, packaging, RA number). This inspection typically takes 1-2 business days. We will notify you via email once the inspection is complete:
  • If approved: Refunds will be processed within 5-10 business days to your original payment method (e.g., credit card, debit card). All refunds are issued in United States Dollars (USD), consistent with our payment terms.
  • If rejected: We will explain the reason for rejection (e.g., product damage, missing accessories) and offer options to either return the product to you (at your cost) or dispose of it, depending on your preference.

3. Shipping Cost Responsibilities

  • Customer-Initiated Returns (Change of Mind): You bear all return shipping costs. These costs are non-refundable, even if the refund is approved.
  • OralBoutlet-Responsible Returns: We cover return shipping costs for defective products, incorrect items, or orders damaged during our fulfillment process. We will issue a pre-paid shipping label and reimburse any reasonable associated costs upon verification.
Note: Customs duties, taxes, or fees incurred for international returns (if applicable) are the customer’s responsibility, unless the return is due to our error.

4. Exceptions & Non-Refundable Items

The following items are not eligible for returns or refunds, even within the 60-day window:
  • Final sale or clearance items marked as "non-returnable" on the product page.
  • Products that have been used, altered, or damaged by the customer.
  • Custom or personalized products (if applicable to future offerings).

5. Special Cases & Disputes

5.1 Lost or Misdelivered Returns

OralBoutlet is not liable for returned packages lost or misdelivered by the shipping carrier. We recommend using a trackable shipping service and retaining the tracking number for your records. If your return package shows as "delivered" but we have not processed it, contact us with the tracking details, and we will investigate with the carrier.

5.2 Defective or Damaged Products

If you receive a defective, damaged, or malfunctioning product, contact us within 7 calendar days of delivery with photos/videos of the product and packaging. We will prioritize your request, verify the issue, and arrange either a free replacement, full refund, or pre-paid return (at our cost), depending on your preference.

5.3 Disputed Refunds

If you believe your refund was incorrectly processed (e.g., wrong amount, delayed), contact us at [email protected] with your order number and refund reference. We will review the transaction and provide a resolution within 3 business days.

6. Refund Timeline Clarification

The 5-10 business day refund processing time begins after we approve your return (post-inspection). Banking or payment processor delays (e.g., credit card issuer processing times) are beyond our control and may extend the time it takes for funds to appear in your account. We will provide a refund confirmation email with transaction details once processed.

7. Policy Updates

OralBoutlet reserves the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes take effect constitutes acceptance of the revised policy.

Contact Us

For questions, concerns, or assistance with returns and refunds, please contact our customer support team at:
Email: [email protected]
Website: oralboutlet.com

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